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Why am I unable to verify the selected Facebook Business Account?

Written by ChatMaxima | Updated on Jan 12
Whatsapp

We can't verify the Facebook Business Account that you selected. Go back to the previous screen to select a different account, or go to Facebook Business Manager for support

If you receive this message, it means that the Facebook Business Account you selected doesn’t comply with ChatMaxima’s policies to use WhatsApp Business API and couldn’t be verified. Here are some potential causes of this issue:

  1. The Facebook Business Account you selected doesn’t meet ChatMaxima’s naming guidelines.

  2. The Facebook Business Account you selected doesn’t have a valid phone number associated with it.

  3. The Facebook Business Account you selected doesn’t have a valid email address associated with it.

  4. The Facebook Business Account you selected doesn’t have a valid website associated with it.

  5. The Facebook Business Account you selected doesn’t have a valid physical address associated with it.

  6. The Facebook Business Account you selected doesn’t have a valid profile picture associated with it.

  7. The Facebook Business Account you selected doesn’t have a valid cover photo associated with it.

  8. The Facebook Business Account you selected doesn’t have a valid description associated with it.

  9. The Facebook Business Account you selected doesn’t have a valid category associated with it.

  10. The Facebook Business Account you selected doesn’t have a valid business manager account associated with it.

To resolve this issue, please consider the following steps:

  1. Visit your Business Manager account to get more information about this Facebook Business Account.

  2. If your Business Verification submission is rejected, you should have received an email notification with the detailed reasons. Review the reasons and take corrective actions.

  3. You could try resubmitting your Business Verification if you think this was an error.

  4. Alternatively, create a WhatsApp Business Account using a Facebook Business Account that has already been verified.

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